# Jamku Support 🖐

This section covers how to get support for Jamku. In order to get most out of Jamku, we recommend reaching out to Support team as and when required.

As of July 2020, we are currently handling 4500+ monthly active users. Hence, in order to provide best in class support, depending upon the need, please follow the below priority sequence.

# 💨 Scheduling - Data Import, Training, Doubt Solving Session

  1. Chat
  2. Whatsapp to Priya
  3. Call

# 💨 General Help on how to use Jamku

  1. Chat
  2. Email for a callback
  3. Whatsapp for a callback

# 💨 Billing / Licencing

  1. Whatsapp
  2. Email
  3. Call in case of urgency

# 💨 Error / Bug in Software

  1. Chat
  2. Email
  3. Call in case of urgency

# 💨 Suggestions on improving Jamku

  1. GitHub
  2. Email
  3. Whatsapp Group

# Chat

This is the fastest way to get a reply from Support Team.
Chatting is typically available from 9AM to 8PM. In a senario where support agent is not available, you will receive a call back.

  1. Login to Jamku and click on your name

    Open Chat

    This will open a new tab in browser, and navigate to support.jamku.app

  2. On this page, click on chat button, as shown with an arrow in the screenshot.

    This is how it appears on Desktop Support Page

    This is how it appears on Mobile Support Page on Mobile

  3. Clicking on the chat will open chat window.
    Select the chat reason and click on Start Chat button.

    This is how it appears on Desktop Chatting on Desktop

    This is how it appears on Mobile Chatting on Mobile

# Email

Simply send us an email to jamku.support@madrecha.com

In case of escalation
1st Level - Shweccha shweccha@madrecha.com
2nd Level - Priya priya@madrecha.com
3rd Level - Adarsh adarsh@madrecha.com & Ashok ashok@madrecha.com

# Whatsapp

Click on mobile number to start whatsapp chat.

# Call

Click on mobile number to copy the number to dialer screen.

# GitHub

All the suggestions and feature requests are tracked in a transparent manner on GitHub.
Link: github.com/adarshmadrecha/jamku (opens new window)

Here, you can--

  1. Comment on open feature request
  2. Cast your vote on feature request to get it implemented faster
  3. Create a new feature request
  4. Share your suggesion on how we can improve Jamku

Salient feature

When you comment/vote on any feature, it automatically subscribes you to that feature.
Now when we release the feature and close the request, you will be notified via email.

# WhatsApp Group

We have a whatsapp group named Jamku 3.
This is an open group, all members can post and discuss suggestions for improving Jamku.
If you are not part of Jamku, ask support team to add you in this group.

Last Updated: 05 Aug 2020